Refund policy
Paperleaf sells digital files that are delivered instantly. Because a download can't be returned, purchases are final sale once the file has been downloaded — but we never leave a problem unsolved.
Final sale on downloaded files
Once you have downloaded a planner, insert, sticker pack or bundle, that purchase is non-refundable. This is standard for instant digital delivery and it is why we publish free samples and preview packs for most series — please preview before you buy.
If you haven't downloaded yet
Contact us within 14 days of purchase and, if the file has not been downloaded, we'll cancel the order and refund it in full.
If something is wrong with the file
A corrupted PDF, missing pages, broken hyperlinks or a wrong file in your library is on us. Email support with your order email and the file name and we'll repair or replace it straight away. If we can't make it right, we'll refund that item — downloaded or not.
Duplicate and accidental purchases
Bought the same item twice, or the wrong edition? Let us know within 14 days and we'll refund the duplicate or swap it for the edition you meant to buy.
Memberships
You can cancel a membership at any time from your account's billing portal. Cancelling stops the next renewal and you keep access until the end of the period you've paid for. Renewal charges already taken are not pro-rated, but if a renewal genuinely caught you out, contact us within 7 days and we'll take a look.
Before you request a refund
Most issues are import questions rather than faulty files — the how-to guide covers GoodNotes, Zinnia, Noteshelf and Kindle Scribe. Lost your links? Use Resend my downloads in your library.
How to reach support
Email support@paperleaf.studio with your order email and the item name. Approved refunds are returned to the original payment method, usually within 5–10 business days.